We are so pleased to offer Adama and Dash & Albert rugs here at Home Smith.
As a small boutique in Toronto and given the truly extensive number of patterns, colours, sizes and materials of rugs we have on offer from Adama and Dash & Albert (there are almost 6000 options between the two brands on our website) we are unable to stock them all. We do, however, carry samples of all the options in store.
Adama Vinyl Rugs On Display
We have hundreds of Adama samples available in store and are happy to lend them out should you wish to see them in your space. If you can't make it to the shop to see them for yourself, we can also help you over the phone or by email with pictures of specific options or even send them out to you in specific situations.
The samples are small 6" x 6" squares that show the overall pattern and colour of the rug you would be ordering. Having trouble choosing with so many options? We're here to help! Send us pics of your space and we'll send you options and recommendations.
In-store purchase time frames for delivery of your rug (should it not currently be in inventory) are the same as our shipping time frames and we can ship it directly to your home free of charge.
Dash & Albert Rugs on Display
As with Adama, we have a beautiful display of Dash & Albert rug samples in store with racks with more in the back. We are happy to help with material, size and colour recommendations in store or by phone or email. We are also happy to lend the samples out so that you can see them in your space and can even ship them in specific situations (there are limitations on this so please don't hesitate to get in touch with questions).
The rug samples are 1' x 2' in size so they provide a good visual for the rug as a whole. Custom rug options from Dash & Albert are also available and those samples are much smaller at 6" x 6". Machine Washable rug samples are also available and are 12" x 17". We also carry a large selection of machine washable rugs available for purchase in store in smaller sizes.
In-store purchase time frames for delivery of your rug (should it not currently be in inventory) are about 5 to 7 business days.
Shipping Time Frames - Adama Rugs
All Adama rugs have FREE SHIPPING in both Canada and the Continental US.
Most rugs are made to order and actual production of the rug is about 2 weeks but shipping and admin can add another 1 to 2 weeks to that time frame. All in all, you can expect your rug to arrive in about 3 to 4 weeks.
International Shipping - Adama Rugs
If you are ordering from the US, your rug will ship directly to you from the Adama facility and as it is not crossing the border, there are no fees, duties or extra costs to consider. We will email you a shipping notice with the tracking information once it ships so that you can monitor the delivery from the courier. Adama ships the rugs with Fed Ex.
Canadian Shipping - Adama Rugs
If you have ordered from Canada, the rugs are usually shipped to us here in Toronto. For larger or custom sizes or depending on where you live in Canada, we sometimes arrange for Adama to ship directly to you. If that is the case, we will still email you a shipping notice with the tracking information once it ships so that you can monitor the delivery from Fed Ex.
For all other orders, once the rugs have arrived here in Toronto will will notify you if you wanted to pick them up or we will ship them to you from here. We will email you a shipping notice with the tracking information once it ships so that you can monitor delivery from the courier. Depending on where you live in Canada we use UPS, Fed Ex, Canpar, Purolator, and ICS.
Canadian Shipping - Dash & Albert Rugs
If we have your rug in stock at our shop, it will ship out the next day and delivery is usually 1 to 5 days depending on your location. Should we need to order your rug from the Warehouse in the US, it may take up to 5 business days for it to arrive here at our shop at which point we will then ship it out to you.
Should there be any delays with your order we will notify you immediately. All duties, fees and taxes at the border are included in the price of the rug, however, there is a shipping charge depending on the size and weight of your rug and location of delivery in Canada. Shipping rates are calculated for you at checkout.
Alternatively, you can elect to pick up the rug at our shop in Toronto with no cost to you.
International Shipping - Dash & Albert Rugs
All US orders are shipped direct from the US Warehouse which is why we can provide Free Shipping on all US orders. Orders are fulfilled within 2 to 4 days and shipping within the US is usually 1 to 2 days.
Damaged Items and Returns
We want you to be delighted with your rug and we are here to help (by email at hello@homesmithhouse.com or by phone at 416-484-3702) should anything not go as planned with your purchase. Should there be an error in production or damage to your rug, we will arrange with Adama or Dash & Albert to replace the rug as quickly as possible at no cost to you.
You have 30 days to notify us of your return. All rugs must be returned in the same box and in unused, like new condition. Once you notify us that you would like to return your purchase, we will send you a shipping label for the return and you can let us know if you'd like the courier to pick up the return or if you'd prefer to leave it at a Courier drop off point.
Once we receive the rug, we will process the refund and email you a detailed confirmation. Refunds will show on your credit card statement within 5 to 8 business days of processing.
** Free Shipping does not apply to any in stock rugs on sale.